Returns & Exchanges
Easy returns within 30 days - We stand behind our products
30-Day Returns
Most items eligible
Free Return Shipping
On eligible items
Fast Refunds
5-7 business days
How to Return an Item
Step 1
Initiate Return
Log into your account and select the item to return
Step 2
Print Label
Print the prepaid return shipping label
Step 3
Ship Item
Package and ship using our prepaid label
Step 4
Receive Refund
Get refund within 5-7 business days after we receive item
Return Policies by Category
| Category | Return Period | Conditions | Restocking Fee |
|---|---|---|---|
Electronics | 30 days | Original packaging, all accessories included | None for unopened items, 15% for opened items |
Phones & Tablets | 14 days | No physical damage, factory reset required | 20% if opened or activated |
Accessories | 30 days | Unused, original packaging | None |
Audio Equipment | 30 days | All original components and documentation | 10% for opened items |
What Can Be Returned
- Unopened items in original packaging
- Items with all original accessories
- Products within return period
- Items with proof of purchase
- Defective or damaged products
- Wrong items delivered
What Cannot Be Returned
- Items damaged by misuse
- Software with opened license
- Personalized or custom items
- Items past return period
- Gift cards and digital products
- Items without original packaging
Exchanges
When Exchanges Are Available
- • Same product, different size/color
- • Defective items for identical replacement
- • Wrong item shipped by our mistake
- • Within 30 days of purchase
Exchange Process
- • Contact customer service first
- • We'll check availability of desired item
- • Return original item using our process
- • We'll ship replacement upon receipt
Need Help with Your Return?
Call Us
+234-8020-577067
Mon-Fri 9AM-6PM WAT
Email Support
returns@lightway.ng
Response within 24 hours
Live Chat
Available on website
Mon-Sat 9AM-8PM WAT
What Our Customers Say
"Returned my laptop within 30 days, no questions asked. Got full refund in 5 days!"
Adamu Ibrahim
"Easy return process. The prepaid shipping label made it so convenient."
Blessing Okafor
"Customer service helped me exchange my phone for a different color. Excellent service!"
Kemi Adeleke